Learn about Property Meld, a new technology solution to save you time and money by automating your maintenance coordination between tenants and vendors, from CEO Ray Hespen.

You'll learn...

• What is Property Meld? 1:29
• Is this relevant if I already have a tenant portal to submit maintenance requests? 2:08
• The problem with your property management software only taking requests instead of handling them 3:09
• How much work and time is this saving property managers? 4:25
• How it benefits small property managers 5:04
• Will vendors use it? 5:55
• Tenants & vendors don't like being on the phone 7:15
• Simplicity is the key to getting tenants and vendors to use it 7:57
• Vendors are pairing up with Property Meld 8:31
• How does it work? 9:33
• Their web app works on any device, without downloading 10:50
• What if a vendor works for many property managers using Property Meld - how many logins do they have? 13:16
• How easy their software platform is for tenants, vendors, & property managers 15:05
• Does this compete with or work with NightTenders or Appfolio's maintenance call center? 15:59
• What about emergency/after-hour maintenance? 17:51
• The first thing you should get rid of 19:18
• How systems trump staff/people 21:15
• The hidden cost of not having systems 25:17
• Pairing this with GatherKudos could be a game changer 27:50

Tweetables

The first thing a property management business owner should get off their plate is emergency maintenance.

Business owners should manage systems and their systems should manage their people.

Systems & technology usually make fewer mistakes and cost far less, than staff.

Resources

Take Our Property Meld Maintenance Quiz (and get 15% Off): http://doorgrow.com/maintenance

In this episode, Darren shares a variety of owner & tenant fees & how to justify them. He also covers some additional insights into fees & mindset. Learn why having the cheapest fees is a losing tactic used by small property managers that usually fail. 

You'll Learn...

• Various owner fees & some justifications 1:29 
• The two ingredients to getting better fees 9:21 
• Outside normal duty fees & what to say when asked to do anything outside of contract 9:46 
• Various Tenant fees & some justifications 10:47
• How nominal fee increases can easily double your profit margin 14:53 
• How having the cheapest fees is just a recipe for disaster 17:40 
• Property Management is a tough job & you are worth it! 18:49 
• The Law of the Main Game - Owners generally only focus on your main fee 20:08 
• Should you share your tenant fees with the owners? 22:47 
• Ensure 12+ months of owner peace of mind & make it surgical process. 25:21 

Tweetables:

With fees, if you believe you're worth it and know how to justify it, you will get it.

Raising property management fees is an owner-by-owner surgical process.

Resources:

The Eleven Profit Laws on Fees by Darren Hunter:
http://www.darrenhunter.com/articles-and-knowledge-library/boosting-income-and-profitability-articles/the-eleven-profit-laws-on-fees-part-one

http://DarrenHunter.com

Learn how to properly increase your rent-roll without adding new doors - by increasing or adding fees.

You will learn from Darren Hunter his secret to justifying your additional fees by leveraging the law of alternative costs, & how little your clients really care about your competitors, & the power of peace of mind.

You'll Learn

• How to use the Law of Alternative Cost to justify your fees 2:28 
• Property Managers don't charge enough for their hourly rate 5:46 
• Be careful of talking about specific fee amounts with other PMs 7:38 
• Darren has a large list of possible owner & tenant fees 8:04 
• Most money-tight owners tolerate fee increases & those that leave are often your worst! 9:23 
• Myth: Owners will go to the discount agency down the road if you increase your fees 12:47 
• You may be thinking about your competitors, but your clients are not 14:51 
• The power of "Peace of Mind" is incredibly strong 16:31 
• Charging less doesn't motivate owners to leave a property manager if they have peace of mind 17:27 
• Adding value is not necessary, just peace of mind 18:15 
• Basic fees differ wildly based on each property manager's self-belief. 18:49 

Tweetables

C-class owners are like a pack of cigarettes and they'll take years off your life.

Crappy owners generally have crappy properties, which attract crappy tenants.

Resources

The Eleven Profit Laws on Fees by Darren Hunter:
http://www.darrenhunter.com/articles-and-knowledge-library/boosting-income-and-profitability-articles/the-eleven-profit-laws-on-fees-part-one

Learn how to properly increase your rent-roll without adding new doors - by increasing or adding fees.

About Darren Hunter

Darren Hunter - of darrenhunter.com is an Australian & international property management trainer, speaker, consultant and authority on property management, specialising in fee maximisation and profitability as well as time and stress management and property management productivity.

You'll Learn...

• Darren's Background 2:11 
• Mindset is the Real Problem with Adding Fees 4:19 
• Our fears are often not connected to reality 6:28 
• The key to increasing fees is "peace of mind" 9:00 
• The owners you should not approach about increasing fees 12:47 
• Why you should not give advance notice about fee increases 15:32
• How to sort your owners into 3 categories in preparation for fee increases 17:39 
• How to structure the letter/notification of the fee increase 19:30 

Tweetables:

The excuses you give for why you can't charge more, often just reveal your own mindset problems.

Belief is transferrable. You have to believe in your fees to get others to believe them.

Resources:

7 Wrong Mindset Reasons that Stop You Getting Better Fees! by Darren Hunter:
http://www.darrenhunter.com/articles-and-knowledge-library/boosting-income-and-profitability-articles/7-mindsets-that-stop-you-getting-better-fees-everytime

http://DarrenHunter.com