Property management business owners sometimes have to deal with hoarding problems. They may have tenants who pack the property full of stuff and then have to deal with the costly cleanup afterward.
Today, I am talking to Marnie Matthews, a licensed clinical social worker specializing in hoarding and clutter. She is intrigued by the mental health piece of hoarding, which has many factors tied into it. To Marnie, success is when everybody wanting help has easy access to affordable and professional help.
[04:36] Types of Hoarding: Hoarding disorder, hoarding behavior, and excessive clutter.
[05:10] Hoarding Disorder: Somebody who has extreme difficulty/inability to let things go.
[05:33] Hoarding Behavior: People who can address their hoarding after handling mental health issues, such as depression.
[06:01] Excessive Clutter: Depending of the level of clutter, someone may have hoarding disorder or just be chronically disorganized.
[06:28] Clutter you can clean up quickly and easily; does not impact daily living.
[06:48] Those with hoarding disorder believe they can clean up their home, but they are actually unable to do so.
[07:05] Brains of people with hoarding disorder work differently; making decisions is difficult, and then frustration and anxiety builds - nothing is accomplished.
[07:57] During crisis case management with property managers, Marnie focuses on safety issues.
[08:16] Uniform inspection checklist is a tool used to help people pass inspections.
[09:28] Remember: Hoarding is a mental health issue; be compassionate, but continue to handle liabilities and responsibilities.
[10:04] Harm Reduction Approach: Have a conversation about safety and reducing risk rather than the clutter.
[11:26] Anyone with hoarding issues needs to get mental health treatment and support, but resources are limited.
[11:56] Typical Response: Property managers don’t know what to say because hoarding situations are overwhelming, but don’t threat tenants or tell them to get rid of everything.
[14:30] Tenant may not achieve 100% of what’s required, ask them what happened to identify their habits - don’t try to control them, but inspire them.
[15:38] The Clutter Movement provides consultations and trainings for property managers, as well as services and support for tenants and their family members.
[18:30] Hoarder’s Mindset: What does it feel like when someone goes through your personal belongings to determine what is and isn’t important?
[21:00] Things people are holding onto are about their identity; it may look like trash to the rest of us, but those things mean something to the hoarder.
[23:45] Marnie asks two questions: If you woke up tomorrow and your home was as you wanted it to be, what would your life be like? What is something you want to do that you are not doing or can’t do now because of the clutter?
[26:09] People are reward-motivated; don’t focus on the problem, but something that will move them forward.
[27:58] Addiction aspect of hoarding could be due to a lack of connection; hoarding is not an addiction, but associated thoughts/behaviors need to be treated like an addiction.
[31:00] Difference between hoarding and squalor; hoarding regards possessions, while squalor focuses on unsanitary environmental conditions.
Hoarding is a chronic, progressive disorder. It only gets worse when triggered.
During crisis case management with property managers, focus on safety issues.
Property managers don’t know what to do; hoarding situations are overwhelming.
The Clutter Movement Individual Support Facebook Group
The Clutter Movement Family Support Facebook Group
TED Talk: Everything You Think You Know About Addiction is Wrong
DoorGrowClub Facebook Group
Do you ever change your home’s air filter? Do you know when or how often you need to change it? Do you just forget about it, or are you just lazy? Do you know what size filter you need? Thanks to FilterEasy, there’s no excuse to not change it.
Today, I am talking with Mark Brandt from FilterEasy, which was created to meet a simple need - help homeowners remember to change their home’s air filter and what size of filter to use. Mark helps initiate and grow the property management side of the business.
[04:10] Property management side of FilterEasy is based on a simple concept in service: Starts with a need.
[04:50] Tenants are even more less likely to change the air filters because they do not have a vested interest in the property; FilterEasy makes it easier for them.
[05:33] This service helps property managers and their team during inspections and walkthroughs to hold the tenant accountable and provides a burden of proof.
[06:28] FilterEasy listens to property managers about the need and awareness to motivate tenants.
[07:55] Many companies do not understand the industry and create a product before conducting research.
[09:30] After implementing FilterEasy, the property managers, owners, and tenants appreciate the convenience, saving money, and other benefits.
[11:45] Not changing the air filter can cause serious and costly damage to repair.
[13:30] Can you guarantee that 100% of tenants will change the air filter? No, but FilterEasy sets you up for success by increasing the number of tenants who will.
[18:00] Such programs and companies are becoming necessary to provide more operating capital to grow and competitive advantages.
[18:35] When owners compare companies, what is the differentiator? What sets you apart from others? Why should they choose your company?
[19:15] Property managers can use reminders to let tenants know they are giving them a gift and taking care of them; generates a positive perception and produces results.
[25:00] Grow with the times and culture to provide awesome service to people; compete on value.
Grow with the times and culture to provide awesome service to people.
These programs provide operating capital and competitive advantages.
What is the differentiator? Why should they choose your company?
Mark Brandt’s phone number: 864-770-3909
Mark Brandt’s email
DoorGrowClub Facebook Group
Make your own decisions rather than dealing with unnecessary pain and doing what the world dictates. Find a way to hit the inspiration point, rather than the desperation point by focusing on four cores!
Today, I am talking with Preston Brown, who started in real estate as a home flipper. Now, he has seven divisions of property management: Roofing, real estate, brokerage, home flipping, hard money lending, title company, and home warranty insurance. He invests in business, but also in his body and mind.
[03:28] Preston found DoorGrow online when looking for franchise property management opportunities.
[04:20] Cycles, models, and understanding the dynamics of various industries.
[04:50] Impact of embezzlement on Preston’s businesses.
[06:00] Low cost of DoorGrow services that offered so much value and showed how to avoid the Cycle of Suck.
[07:55] Preston did a study to show clients their options and costs with his companies vs. other companies; shows differences between price and value.
[10:11] Preston increased pricing, got rid of bad doors, and lowered operational and staffing costs.
[11:30] Launch a business at the right size; bigger is not better, profitable is better.
[13:30] Psychology is linked to success; you don’t buy a product, but you buy a feeling of certainty and comfort that you could achieve success with the product.
[14:50] Four cores people think about to create a natural alignment: Spirituality, physical fitness, family and love, and money and wealth.
[16:30] Happiness: Life condition equals blueprint; progress makes you happy.
[19:55] Preston systematized all of his businesses using DoorGrow processes.
[23:45] Don’t focus on getting rich quick; to have the best business in the world, deliver more value than any competitor.
[27:20] Your body is a direct reflection of your business.
[30:00] What’s your identity in each of the four cores? Notice, appreciate, and believe.
[32:10] Try this tactic: Use one hour each morning to program your body and mind to attract everything you want.
[34:45] Positive vs. negative emotions in business.
[36:37] Secret to Success: You cannot revolutionize, you have to evolutionize.
[38:35] Do 80% psychology and 20% strategy for all parts of your life and business.
[40:05] Be proactive, rather than reacting and putting out fires.
[42:45] Life hits everyone; you will face problems and challenges in life and business.
[46:45] State value and build rapport; out pace strategy problems using psychology.
[52:25] Focus on the four primary needs and two divine needs.
Launch a business at the right size; bigger is not better, profitable is better.
Lose your ego to gain a profit.
You buy a feeling of certainty and comfort that you could achieve success.
Preston Brown email
DoorGrowClub Facebook Group
Providing proof of funds is a problem that most property management companies face with tenants. Every property manager and landlord can benefit from better data faster. Technology can change the game of verifying tenants.
Today, I am talking with Robert Hsu, of FinRET, about how you can use the latest technology to digitally verify your applicants’ income, account balances, and cash flow. He is someone who has combined his two passions and areas of expertise, real estate and technology, into an entrepreneurial business.
[06:20] Issues property managers deal with regularly.
[06:45] How FinRET works with banks to prevent fraud.
[07:10] FinRET instantly provides better and more data.
[07:35] How FinRET gathers financial data from smaller or international banks.
[09:04] FinRET is able to get expense and cash flow data that was previously inaccessible or difficult to obtain.
[10:07] It allows you to make informed decisions about whether to accept an applicant.
[10:14] FinRET will eventually let you score applicants to make decision-making quick.
[10:58] Benefits for renters: A seamless process.
[11:35] FinRET saves property managers time because financial verification was the slowest part of the process; went from being a 5-day process to only 15 minutes.
[12:33] FinRET plans to create integration partnerships in the future.
[13:34] Property management software leaders in the residential space.
[14:34] How to contact FinRET.
[15:00] FinRET’s pricing structure is per use/application basis.
Every property manager and landlord can benefit from better data faster.
Technology can change the game of verifying tenants.
FinRET instantly provides better and more data.
DoorGrowClub Facebook Group
DoorGrowClub Mastermind Group
Do you come from humble beginnings? Only have a high school diploma? Want to own and operate your own apartment buildings and real estate firm? Anything is possible. Just ask Bryan Chavis!
Today, I am talking to Bryan, who is a best-selling author and founder of The Landlord Property Management Academy. He is the author and creator of one of the top online property management designation certifications. Also, Bryan has a blog for real estate professionals and is a property management coach for Keller Williams. He coaches real estate professionals and consults for large housing authorities.
[02:35] Bryan’s background in multifamily real estate leading to a school and speaking.
[05:40] From being a poor student to transitioning to be an entrepreneur.
[07:37] Writing a manual while working on a job to figure out how things work in property management.
[09:53] Building a brand, partnerships, and relationships to manage and own properties.
[10:34] Absorbing, learning, and teaching property management.
[12:08] Turning the manual into a book and more books.
[16:13] Fundamentals was the focus of the first book: Buy It, Rent It, Profit!
[17:04] Second Book: The Landlord Entrepreneur is a follow-up with additional details.
[17:38] What Bryan is working on these days; buying, renting, profiting - practicing what he preaches.
[18:18] 5 phases to become an owner and make money: acquisition, implementation, stabilization, growth, and exit strategy.
[22:42] Acquisition: Understanding how to evaluate a property from an income approach, cash basis, and how to evaluate from an income approach.
[22:57] Implementation: Hard and soft systems needed to operate properties; What systems am I using? How am I going to operate?
[23:38] Stabilization: Maximizing income and minimizing expenses.
[24:00] Growth: Growing the asset’s value.
[24:06] Exit Strategy: Determine what you will do with a property.
[24:47] Be an owner, not a steward.
[25:94] Where to start to learn more - DoorGrow.
[26:54] Advice for struggling entrepreneurs: restart and reboot.
[27:19] How Bryan restarted and rebooted after medical issues; opportunities that help you grow as an entrepreneur.
[28:58] Being passionate and making a difference.
[32:50] Resilience, spirituality, and faith.
[34:34] Is your business blessed to go where it needs to go?
[35:55] Spending too much time on your business and becoming ineffective.
[37:00] Client-centric vs. self-centric business; a life of purpose and meaning.
When you’re an entrepreneur...it’s something that’s in your DNA.
I always wanted to own the apartment building, what did it take?
The key to any business is the franchise mindset.
The Landlord Property Management Academy
The Landlord Property Management Academy on YouTube
The Landlord Property Management Academy on Facebook
Buy It, Rent It, Profit! Make Money as a Landlord in ANY Real Estate Market
The Landlord Entrepreneur: Double Your Profits with Real Estate Property Management