Learn about the benefits of joining NARPM from 2016 President, Bart Sturzl. In this interview, we get into the benefits of being part of NARPM, the designations you can earn (and how those can help you grow), and the importance of connecting & collaborating with your peers.
03:15 What is NARPM?
05:09 Should I attend the NARPM conference?
05:55 What benefits does NARPM provide for new property managers?
11:17 Technology is causing the PM industry to grow at lightning speed: here's how.
12:04 How can independent PMs compete with the franchise players?
15:45 The PM industry has several designations. Learn how these can help your business grow!
21:38 Discover the unique insight Bart has gleaned from being president of NARPM.
26:31 Is NARPM the best source of information on how to be a property manager?
29:22 How can I join?
"We want property managers to earn more money with less time."
"Industry designations show you're a step above, and that's all that matters."
"If you want where the rubber meets the road education on PM, NARPM is the place to get it."
The National Association of Residential Property Managers (NARPM) Website: http://narpm.org
Learn how Andy Shinn, former AAA executive and property management business owner, came to create a competitive, maintenance coordination call center in the U.S.
In this interview with Andy Shinn of EZ Repair Hotline, you'll learn about his adventure in seeking to create the premier, maintenance-coordination call-center and how they partnered up with Property Meld.
Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance/
01:54 What is EZ Repair Hotline?
03:00 Andy's background at AAA, starting a new PM company, & how maintenance was preventing growth
05:13 How putting his family first lead to creating EZ Repair Hotline
06:28 A savvy method for researching and testing a product/service prior to launch
08:22 How EZ Repair compares to other call center options
09:30 Their two-tier system for fielding calls that includes property management specialists.
10:39 Their connection with Property Meld
13:19 About how they only hire U.S. call reps
14:25 How his executive experience at AAA influenced their processes
16:02 How they handle non-emergency calls and prevent unnecessary service calls
17:19 They personalize the details of your maintenance call-handling with you
17:47 They will even handle getting approvals from the homeowners
18:26 Andy's experience preventing negative property management reviews by providing excellent service
19:22 They will enter work orders into whatever property management software you use.
20:11 How their efficiency & processes allow them to keep their costs lower than the competition.
20:36 Why you should leverage services that have expertise instead of trying to find one person to try to match an entire company.
It is a mistake to assume you can hire a single employee that could outdo an entire company that provides a low-cost service.
Property management vendors replace a single employee with an entire company that has a singular focus, tested systems, and proven processes.
Get 15% Off: https://doorgrow.com/maintenance
EZ Repair Hotline: http://www.ezrepairhotline.com
In this episode, we revisit Property Meld with Ray Hespen after he reached out to let me know about some updates.
Now you can hand off all of your property management maintenance coordination, calls, data entry, etc. to Property Meld!
Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance
02:15 Background on Property Meld
03:33 Exciting new announcement from Property Meld
04:47 How much can they actually take off a property manager's shoulders?
05:58 What impact does Property Meld have once implemented?
07:04 The importance of leveraging technology to keep staffing costs low.
07:56 Focusing only on maintenance makes them more efficient at it
08:29 Common questions PM's ask Property Meld
10:04 Their typical 3-stage onboarding process
11:50 How they can help you improve your maintenance strategy and keep you informed
13:10 How they represent your business to your owner/clients
14:03 Is their call center is based in the US?
14:34 How to find out more about Property Meld
15:09 Can Property Meld actually save a property manager money?
16:21 Their competition, including Night Tenders (now SuperTenders) & Appfolio's maintenance.
17:32 Why you should ask yourself if you would rather do maintenance coordination or spend that time growing your business?
19:42 Why you should focus on technology & systems before incurring the expense of hiring.
21:45 Be sure to get a competitive advantage of getting more done with less.
Some property managers try to save money, but really just prevent themselves from making money.
Being cheap to save hundreds of dollars on software costs, doesn't make sense if it translates into spending thousands on staffing costs.
Get 15% off: http://doorgrow.com/maintenance/
Property Meld: http://www.propertymeld.com